Frequently Asked Questions
What payment methods do you accept?+
Cryptocurrency (BTC, ETH, SOL, USDC on Solana) and major credit/debit cards via Stripe.
How long does shipping take?+
Orders ship within 1–2 business days after payment confirmation. Typical U.S. delivery is 2–5 business days from ship date.
Do you ship internationally?+
Currently U.S. only.
What if my order arrives damaged?+
Email [YOUR EMAIL ADDRESS] within 48 hours of delivery with photos and your order number. See our refund policy.
What are these compounds studied for?+
All compounds are sold strictly for laboratory research purposes only. Product pages summarize published research context only — no human-use claims are made.
How do I reconstitute research compounds?+
See the Reconstitution Protocol for Research Use, which includes a Research Concentration Calculator.
How should compounds be stored?+
Lyophilized vials: store at 2–8°C, protect from light. After reconstitution with bacteriostatic water, keep refrigerated and use within the researcher's validated stability window.
What is your refund policy?+
All sales are final. Research compounds cannot be returned. See refund policy.
How do I become a reseller?+
Apply via the Reseller Program page. Applications are reviewed within 48 hours.
Is free shipping available?+
Yes — free shipping on orders of $150 or more. Orders under $150 ship at a $15 flat rate.
For research use only. Not for human consumption.